RETAINING CUSTOMERS IN TODAYS COMPETITIVE MARKET

From - September 21st 2017      To - September 22nd 2017
Venue - Villa Rosa Kempinski

Course Overview 

It costs you five times as much to win a new customer than to keep a current one. But retaining customers will not come naturally- customers are not loyal by nature. Excellent customer service is the key to customer retention. Service excellence is an attitude engrained in every department and it begins and ends with your people, from the lowest employee to the CEO.  Excellence is a consistent, premium service at every point of contact, set by a service oriented tone that drives your company strategy at every level. Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your brand. Beyond simply delivering your product, you must develop strong bonds with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and expectations and exceeding them, every time.

Anderson Human Capital Ltd will be conducting a 2 day Seminar on Retaining Customers In Today's Competitive Market - 21th & 22nd September, 2017 - at Villa Rosa Kempinski - Nairobi.
This Seminar is designed to provide an understanding of critical Customer Service Fundamentals necessary to enable employees appreciate, practice and embed Stellar Customer Service Practices at every point of interaction with the Customer.

Who Will Benefit From The Course? 

HR This highly practical and interractive two-day programme is designed for any member of staff who is in constant contact with customers, ie, Customer Service Staff, Sales and Marketing Staff, Front Office Staff, Personal Assistants, Relationship Officers,  Administrative Staff, HR Practitioners, Back Office Staff (Internal Customers), Heads of Departments, Supervisors, Managers, PR Practitioners.

On completion of this seminar, participants will have a thorough appreciation of basic skills needed not only to meet but also to exceed customers’ expectations. The course will equip participants with basic skills such as;

  • Identify the different personality types-what clients like/what clients hate
  • Focusing on Service- giving best experience possible
  • Listening to your customers and taking appropriate action
  • Changing your customers attitudes, and fixing their problems
  • Understand the key principles to effective service
  • Identify problems and barriers to communication
  • Understand different non-verbal communication
  • Learn listening skills
  • Handle difficult customers face to face
  • Communicate effectively with both internal and external customers over the phone

NOTE

Fees covers all training Requirements, ie, training materials, lunches, teas, and certification.
Participants will be given a certificate of participation

This highly practical and intensive two day program is designed for any member of staff who is in constant contact with customers, ie, Customer Service Staff, Sales and Marketing Staff, Front Office Staff, Personal Assistants, Relationship Officers, Admi

Fees : Ksh 45000 plus VAT

Select number of attendees

Do you want to post a job?

Email the Vacancy to jobs@andersonhcl.com